Number of Reviews 3

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Was new to Vanquis


About three years ago I took out a fixed rate bond with Vanquis.
Completed all the relevant questions on line to enable access to details of the bond at any time.Initially worked...then continuously fails to open.Have responded by providing required new data on several occasions.Just hopeless.Meanwhile fourteen accounts with ALTERNATIVE Banks work perfectly.Just hope that investment is safe and yields appropriately when maturity date arrives.


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I am a regular investor - moving my money around to try to get a decent rate. I have always found this process straightforward and easy until I came to Vanquis Bank. Their customer service is very poor and they don't seem to know what they are doing. Before you invest in them make sure that your investment is really straightforward or you will regret it if you have to ask their team for any help


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I was a bit dubious about going with someone who isn’t a household name but thought I’d go for it as they had the best rate and they’re covered by the fscs. I opened the five year bond and found the application process as straightforward as these things can be. Will definitely use again if their rates remain good.


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