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refereshing attitude


I can only praise Bank of Scotland. My daughter has learning difficulties so I always try to help keep track of her finances. However last year we failed to notice that her five year isa with the Bank of Scotland had matured. This was mainly because the reminder that you get apparently got lost in the post. Normally when you fail to get in touch the bank will put the matured money in a account paying a rubbish interest but when we eventually got a copy of the reinvestment it was a pleasant surprise to find they were going to carry on paying the same rate as before. It was really refreshing to see this at a time when all everybody seems to do is bash the banks.


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three hours!


I’ve just spent three hours trying to access my Bank of Scotland account online and then another half an hour holding on the phone for their customer services. Why don’t these banks make it easier for customers to find out if something is wrong and tell them how to put it right? As well as saving my phone bill, it would free up their advisers to answer other queries.


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